Return and Refund Policy

Subhamaya Collections

Thank you for shopping with Subhamaya Collections. We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Eligibility for Returns

You may request a return if:

✔ The item is defective, damaged, or incorrect
✔ The item received is significantly different from the product shown on the website

Return requests must be made within 7 days of delivery.

2. Non-Returnable Items

Unfortunately, the following items cannot be returned:

❌ Products damaged due to customer mishandling
❌ Items without tags, original packaging, or accessories
❌ Products marked “Final Sale” (if applicable)
❌ Improper fit, color preference, or change of mind products

3. Return Request Process

To initiate a return:

  1. Send us a message via WhatsApp / Email / Contact Form

  2. Provide your Order ID, photo of the item received, and reason for return

  3. Our team will review and respond within 1–2 business days

Contact channels:
📞 Phone/WhatsApp: [Your Phone]
📧 Email: subhamaya816@gmail.com

4. Return Shipping

  • If the product is damaged, incorrect, or defective, return shipping will be borne by us.

  • If the return is due to customer choice (fit, preference) — return shipping may be customer’s responsibility unless otherwise agreed.

We will share the return address once your request is approved.

5. Inspection & Refund Approval

Once we receive your returned item, we will inspect it:

✔ Original tags & packaging intact
✔ No signs of wear, damage, or washing
✔ Product matches your return reason

After inspection:

  • If approved — you will be notified of your refund or replacement

  • If rejected — item will be returned to you

6. Refund Options

After approval, refunds can be issued via:

🔹 Bank transfer to your bank account
🔹 UPI refund
🔹 Credit to your original payment method
🔹 Store credit (if applicable)

Refund timelines:

⚡ UPI/Bank: 3–7 business days
⚡ Store credit: Same day

7. Replacement / Exchange

If you want a replacement:

✔ Let us know your size/color preference in your return request
✔ If the replacement item is more expensive — difference must be paid
✔ If less expensive — amount can be refunded or adjusted

Replacement is subject to product availability.

8. Refund/Cancellation Charges

No hidden charges.
However:

➡ If cancellation is after shipping, shipping charges may apply
➡ COD returned parcels may incur handling or courier charges

These will be communicated before approval.

9. Lost in Transit

If the order is lost during delivery:

📌 Contact us immediately with proof of non-delivery
📌 We will coordinate with the courier partner
📌 Refund or re-dispatch will be processed based on investigation

10. Policy Updates

This policy may change from time to time. Any updates will be posted on this page with a revised date.

11. Contact Information

If you have any questions or concerns, contact us:

📍 Subhamaya Collections
📞 Phone/WhatsApp: 7401325089
📧 Email: subhamaya816@gmail.com
🌐 Website: https://subhamayacollections.com/